STORE POLICY
CUSTOMER CARE
At SEYLAH, our customers are at the heart of everything we do. We are committed to offering not only beautiful jewellery, but also thoughtful, respectful, and reliable customer care.
How to Contact Us
If you have any questions, concerns, or feedback, please reach out to us at: seylahjewellery@gmailcom
We aim to respond to all enquiries within 24–48 working hours.
Order Support
We are happy to assist with:
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Order enquiries and updates
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Shipping and delivery questions
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Returns and exchanges
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Product care and general information
Please include your order number in all order-related enquiries to help us assist you more efficiently.
Business Hours
Our customer care hours are:
Monday – Friday | 09:00 – 17:00 (SAST)
Enquiries received outside these hours will be responded to on the next working day.
Respectful Communication
We kindly ask that all communication with our team remain respectful and considerate. We strive to treat every customer with grace, kindness, and professionalism.
Product Care & Quality
Each SEYLAH piece is carefully inspected before dispatch. To ensure longevity, please follow the care instructions provided. Natural wear over time is normal and does not constitute a defect.
Damaged or Incorrect Orders
If you receive an item that is damaged or incorrect, please contact us within 48 hours of delivery with clear photos so we can resolve the matter promptly.
Feedback
Your feedback helps us grow. We welcome honest reviews and suggestions and are always looking for ways to improve your experience with SEYLAH.
PRIVACY & SAFETY
At SEYLAH, your privacy and safety are important to us. We are committed to protecting your personal information and ensuring a safe online experience.
Information We Collect
When you interact with SEYLAH, we may collect the following information:
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Full name
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Email address
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Phone number
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Shipping and billing address
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Order and payment details (processed securely by third-party providers)
We only collect information necessary to process orders, provide customer support, and communicate with you.
How We Use Your Information
Your personal information may be used to:
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Process and deliver orders
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Communicate order updates and important information
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Respond to enquiries and customer service requests
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Improve our products and services
We will never sell or share your personal information with third parties for marketing purposes.
Payment Safety
All payments are processed through secure, trusted third-party payment providers. SEYLAH does not store or have access to your full payment details.
Data Protection
We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, or disclosure. Access to personal data is limited to authorised personnel only.
Third-Party Services
SEYLAH may use third-party services (such as couriers, payment gateways, or website platforms) to fulfil orders. These services only receive information necessary to perform their function and are required to protect your data.
Marketing Communication
By joining our mailing list, WhatsApp group, or Instagram channel, you may receive updates about new products, promotions, and announcements. You may opt out at any time.
Your Rights
You have the right to:
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Request access to your personal information
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Request correction or deletion of your data
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Opt out of marketing communication
To exercise these rights, please contact us at seylahjewellery@gmail.com.
Policy Updates
SEYLAH reserves the right to update this policy at any time. Changes will be posted on our website and will take effect immediately.
Contact Us
If you have any questions regarding this Privacy & Safety Policy, please contact us at: seylahjewellery@gmail.com
PAYMENT METHODS
Credit / Debit Cards
PAYPAL
Offline Payments