WINKELBELEID
KLIËNTEDIENS
By SEYLAH is ons kliënte die kern van alles wat ons doen. Ons is daartoe verbind om nie net pragtige juweliersware te bied nie, maar ook bedagsame, respekvolle en betroubare kliëntediens.
Hoe om ons te kontak
Indien u enige vrae, bekommernisse of terugvoer het, kontak ons gerus by: seylahjewellery@gmailcom
Ons streef daarna om alle navrae binne 24–48 werksure te beantwoord.
Bestelondersteuning
Ons help graag met:
Bestellingsnavrae en opdaterings
Versending en afleweringsvrae
Terugsendings en ruilings
Produkversorging en algemene inligting
Sluit asseblief u bestelnommer in alle bestellingsverwante navrae in om ons te help om u meer doeltreffend te help.
Besigheidsure
Ons kliëntediensure is:
Maandag – Vrydag | 09:00 – 17:00 (SAST)
Navrae wat buite hierdie ure ontvang word, sal op die volgende werksdag beantwoord word.
Respekvolle Kommunikasie
Ons versoek vriendelik dat alle kommunikasie met ons span respekvol en bedagsaam bly. Ons streef daarna om elke kliënt met grasie, vriendelikheid en professionaliteit te behandel.
Produkversorging en -gehalte
Elke SEYLAH- stuk word noukeurig geïnspekteer voor versending. Om lang lewensduur te verseker, volg asseblief die verskafde versorgingsinstruksies. Natuurlike slytasie oor tyd is normaal en vorm nie 'n defek nie.
Beskadigde of verkeerde bestellings
Indien u 'n item ontvang wat beskadig of verkeerd is, kontak ons asseblief binne 48 uur na aflewering met duidelike foto's sodat ons die saak vinnig kan oplos.
Terugvoer
Jou terugvoer help ons groei. Ons verwelkom eerlike resensies en voorstelle en is altyd op soek na maniere om jou ervaring met SEYLAH te verbeter.
PRIVASITEIT EN VEILIGHEID
At SEYLAH, your privacy and safety are important to us. We are committed to protecting your personal information and ensuring a safe online experience.
Information We Collect
When you interact with SEYLAH, we may collect the following information:
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Full name
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Email address
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Phone number
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Shipping and billing address
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Order and payment details (processed securely by third-party providers)
We only collect information necessary to process orders, provide customer support, and communicate with you.
How We Use Your Information
Your personal information may be used to:
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Process and deliver orders
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Communicate order updates and important information
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Respond to enquiries and customer service requests
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Improve our products and services
We will never sell or share your personal information with third parties for marketing purposes.
Payment Safety
All payments are processed through secure, trusted third-party payment providers. SEYLAH does not store or have access to your full payment details.
Data Protection
We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, or disclosure. Access to personal data is limited to authorised personnel only.
Third-Party Services
SEYLAH may use third-party services (such as couriers, payment gateways, or website platforms) to fulfil orders. These services only receive information necessary to perform their function and are required to protect your data.
Marketing Communication
By joining our mailing list, WhatsApp group, or Instagram channel, you may receive updates about new products, promotions, and announcements. You may opt out at any time.
Your Rights
You have the right to:
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Request access to your personal information
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Request correction or deletion of your data
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Opt out of marketing communication
To exercise these rights, please contact us at seylahjewellery@gmail.com.
Policy Updates
SEYLAH reserves the right to update this policy at any time. Changes will be posted on our website and will take effect immediately.
Contact Us
If you have any questions regarding this Privacy & Safety Policy, please contact us at: seylahjewellery@gmail.com
BETALINGSMETODES
Krediet-/Debietkaarte
PAYPAL
Vanlynbetalings